Can one AI agent answer phone calls, texts, emails, social messages and my website chat?
Yes. In Votel one AI agent works on every channel. There is no separate voice AI, conversation AI, messaging builder or workflow AI: it is one agent and one builder, so you do not repeat your prompting and training for each channel.
At the top of the agent you have its channels, and you flip a switch for each:
- Phone: flip the switch on a phone number so the agent answers calls on it.
- SMS: go to A2P and create a plan first. Once you are approved, turn SMS on for the agent.
- Email: verify your domain for email, then turn on the email channel so the agent can send and respond to emails.
- Social media: turn on Instagram, Facebook Messenger and your other connected channels so the agent responds to DMs and messages.
- Website: change the widget mode and drop the web widget onto your site or a customer's site. There are chat and audio versions of the widget, and an orb that changes color.
In the agent builder you also set greetings for each situation: how it answers an inbound call, how it opens an outbound call, and what it says on a voicemail. If it detects voicemail on an outbound call, it leaves the voicemail message.
When an automation sends an SMS and the contact replies, the AI takes over the conversation, as long as the agent is hooked up to that channel.